Frequently Asked Questions
Find answers to the most common questions about our products, orders, shipping, and much more
You can pay for products with PayPal, Credit Card, Bank Transfer. For the latter method, please contact us by email at customerservice@sergiocapone.com or by phone at +39 3468497240
On the day of shipment, we will send an email with a link through which you can track your order.
Shipments are made on Wednesdays and Fridays with Ferrari courier.
Orders are shipped on Wednesdays and Fridays with Ferrari value courier; delivery times vary depending on the region and country. For more information, please contact our Customer Service.
Yes, deliveries to a country outside the European Union may be subject to customs duties and taxes when they enter a non-EU country. These taxes are not imposed by Sergio Capone but by the Customs of the destination country. Any tax and any customs duty are the responsibility of the buyer. Sergio Capone cannot know in advance any taxes and customs duties as they vary from country to country. We therefore invite you to inquire about these costs before placing your order, as the customer's failure to collect items from customs will result in customs charges being deducted from the final refund.
We ship worldwide. The Cartier brand is only shipped within the European Union.
Shipping is always free.
Yes, returns are possible within 10 days from the date of delivery. You can request a return via email at customerservice@sergiocapone.com or by contacting us via Whatsapp at +39 3468497240, providing your order number and reason for return.
The refund is processed using the same payment method used for the original purchase.
You can pay for products with PayPal, Credit Card, Bank Transfer. For the latter method, please contact us by email at customerservice@sergiocapone.com or by phone at +39 3468497240
Yes, we are authorized retailers for all brands on our website. All items are original and new, sold in their original packaging with warranty and/or brand authenticity certificate.
All items are shipped in their original box with warranty and/or brand authenticity certificate. For all orders, we provide gift wrapping. If you prefer not to receive it, or to receive the necessary materials separately, please specify this in the order notes.
Please contact Customer Service at +39 3468497240 or by writing an email to customerservice@sergiocapone.com.
Please contact Customer Service at +39 3468497240 or by writing an email to customerservice@sergiocapone.com
It can happen that the confirmation is sent a few minutes after placing the order. However, check your "Spam" folder: the email might be in this folder depending on your email account settings. If you have not received any email, please contact Customer Service.
To purchase an item, you need to go to the product page, click on "Add to cart" and follow the subsequent instructions.
At the top of the checkout, you will find the wording "Click here to enter your promotional code." Clicking this will open a dedicated space to enter your coupon. Once the code is entered, the total amount payable will automatically update with the discounted amount.
At the time of order, you can add your preferred delivery time in the notes, and we will inform the courier. We cannot guarantee that the courier will adhere to specific delivery times, but the Ferrari courier for private deliveries usually calls before delivery.
You can request a return within 10 days of receiving the item by emailing customerservice@sergiocapone.com or via WhatsApp at +39 3468497240.
If the courier doesn't find anyone at the delivery address, you can arrange a new delivery with the courier or contact us at +39 3468497240.
You can change your address by sending an email to customerservice@sergiocapone.com only if the shipment has not yet departed.
Yes, it is possible to arrange a day to pick up your order in store.
It depends on the product. In any case, by contacting us via email or WhatsApp at +39 3468497240, you can request a specific item. As soon as the product is available again, we will contact you.
Yes, this protects both the buyer and us as sellers.
No, deliveries are made on weekdays.
Yes, when entering your details, you need to click on "Ship to a different address" and enter the street where the shipment should be delivered.
If you have not yet received the tracking code, it means that the shipment has not yet departed. As soon as it does, we will send an email with the link to track your order.
All orders are shipped with the Ferrari valuable goods courier.
No, delivery times are standard for order processing and delivery.
If the order has not yet been shipped, you can email us at customerservice@sergiocapone.com or contact us via WhatsApp at +39 3468497240. This way, you can either cancel or modify the order. If the shipment has already departed, you can request a return/exchange once you have received the item.
Yes, by contacting us at +39 3468497240, we can agree on the product and payment method to complete the order over the phone.
All orders are shipped with their own box, accessories, and certificate of authenticity, which in turn are packaged with paper and ribbons from our jewelry store. If you prefer to receive the packaging materials separately, so you can view the product, you can write this in the order notes.
You can attach an accompanying card during the purchase process by selecting the "gift wrapping" option in the shipping section. You can enter a message in the "Greeting card" section.
Within 10 days of item delivery, you can return it for any reason. For personalized and/or unwrapped items, returns are not possible.
The refund will be processed after we receive the returned products. The products must be in the same condition as when we first shipped them, placed in their original packaging, and complete with all attached materials. If the return does not meet the listed conditions, no refund will be issued. Once the condition of the goods is verified, the refund will be made within thirty (30) business days using the same payment method the customer used to purchase: any customs duties will be deducted from the value of the returned purchase.
No, the customer will be entitled to a refund of the price, shipping costs, and return shipping costs for defective products, products delivered that do not match the order placed, or in case of transport damage or shipping errors.
Yes, by requesting a return within 10 days of order delivery and informing us of the new product you wish to purchase.
The item will be shipped after the returned product arrives and its integrity is verified.
The item must be placed in the same packaging and complete with all attached materials. We will send the shipping label by email, which the customer must print and attach to the package.
No, we will arrange for the courier to pick up the item.
You can pay for products with PayPal, Credit Card, Bank Transfer.
No, cash on delivery or cash payments are not possible.
Contact our Customer Service, and we will help you resolve payment issues.
We need to wait for the payment to arrive in our bank account before shipping can begin. It usually takes 2-3 business days for the payment to be visible in our bank account.
If a payment is not successful, you will receive an email stating that the order request has failed.
The order receipt (or invoice) can be found inside the package.
The item's product page contains measurements and related details. Otherwise, by contacting us via email or WhatsApp, we will provide you with more detailed measurements.
To find out which size is most suitable, please contact us at +39 3468497240 or via email.
For information regarding this type of service, please contact us at customerservice@sergiocapone.com or via Whatsapp at +39 3468497240
Contact us at customerservice@sergiocapone.com or on Whatsapp at +39 3468497240.
Yes, the warranty duration varies from brand to brand.
In the top left corner of any page, you will find a small magnifying glass. Clicking on it will open the search bar through which you can search for any item.
“More than just a jewellery brand, we are a movement on a mission to revolutionise the jewellery experience.”